VESSEL CLUBベッセルクラブ

For your precious time at Vessel Hotels,
"Vessel Club”
, a new hotel membership program, has been established.

In addition to the existing point program,
we will add services and benefits
that are truly needed by our customers by listening to their feedback.

For you, your family, and your city,
we look forward to your continued support
as we continue to grow together with you.

Club Member Benefits How to Join Frequently Asked Questions

Club member benefits

BENEFITS

Cash back is possible
Points program

Choose how to receive it
Cashback

Even more enhanced by ranking up
Rank system

Cash back is possible
Points program

Club members will receive 7 to 10 points (hereinafter referred to as “pt”)
for every 100 yen spent on lodging, depending on their membership rank.
One point is converted to one yen
and can be used to get a discount on the room charge.

Save by staying

For members who stayed overnight, we will reward you for the accommodation fee of 100 yen.
7 to Points Points on membership rank
(hereinafter referred to as pt) will be awarded.
About membership rank

Discount on accommodation price

You can use the accumulated Points for hotel discounts. 1pt = 1 yen, you can get a discount from 1 yen.
Enter at the time of reservation (can be changed on My Page after reservation)

Cash back

Accumulated Points can be cashed back.
You can redeem in 3000 yen units (1 yen = 2 pt).
Even if you do not stay at a hotel, you can receive cash back through bank transfer, convenience stores (LAWSON), bank ATMs (Seven Bank)
(LAWSON), ATM (Seven Bank), and Amazon gift certificate.
You can choose how to receive your cash back.
Please click here to see how to use this service.

1

reservation

Please make your reservation through the official website.
Log in or register as a new member
Please use it.
Search

2

Accommodation

No procedure is required on the day of your stay.
Points will be awarded at checkout.

3

exchange

The accumulated Points can be used from the next reservation.
My page

Choose how to receive it
Cashback

Use your accumulated Points to stay at a hotel
Do it in a way that suits you
You can get cashback!

Cash back

Even if you don't stay at a hotel
Do it your way
You can receive cashback.
Payment methods include bank transfer, convenience store pick-up (LAWSON),
There are various options, including bank ATMs (Seven Bank) and Amazon gift certificates.
Points can be exchanged in increments of 3,000 yen (1 yen = 2 points).
*Cashback is possible up to 30,000 yen (= 60,000 points) per transaction.

Bank transfer

Pick-up time	24 hours Transfer time is maintenance time. Except, During the bank's business hours This is limited to the above. Foreign banks and some credit unions and trust banks Correspondingly There may not be one.

Convenience store pickup
(LAWSON)

Pick-up time	7:00-22:00 Inquiries accepted until 9:30 p.m. The maximum amount that can be received is 27,000 yen.

Bank ATM
(Seven Bank)

Pick-up time	24hours

Amazon Gift Card

Pick-up time	24hours

1

Log in

After logging in as a member, click "Points Exchange" on your My Page.
Member login here

Click on "Exchange for products" under cashback, enter the number of Points want to redeem, and apply for cashback.
1 share = 6,000 points Cashback = 3,000 yen.
Example) 3 units = 18,000 points Cashback = 9,000 yen
* Regardless of the number Points you own, the maximum number of points you can use is 10.
*After submitting your application, you will receive an email confirming your product exchange application.

2

Receive information email

After applying, you will receive an email with the following subject line within 1-7 days regarding receipt.

Subject: "[Vessel Hotels] Information on how to select your pick-up method"
From：hq_vesselhotels@vessel-group.com

*The email will be sent to the email address registered in your membership information.
*Depending on the email software you use, the email may be classified as spam. If you do not receive the notification email, please check your spam folder or change your settings.

3

Pick-up

To receive your cashback, please log in using the ID and password provided in the email you received.
Select your receipt method and follow the instructions on the page to receive your cashback.
*After logging in, the page of our affiliated company, Wellnet Co., Ltd., will be displayed.

Receive via bank transfer
Pick up at convenience store (LAWSON)
Receive at a bank ATM (Seven Bank)
Receive with Amazon Gift Card

３

Even more enhanced by ranking up
Rank system

As you rank up, you will receive even more services, such as an increase in Points grant rate!

Regular member

For accommodation charges (excluding tax)
7 %
Points (7pt for every 100 yen) will be awarded

Silver Member

For accommodation fee (excluding tax)
8 % of
Points (8 points per 100 yen) are awarded

Gold member

For accommodation charges (excluding tax)
9 %
Points (9pt for every 100 yen) will be awarded

platinum member

For accommodation fee (excluding tax)
10 %
Points (10 points per 100 yen) will be awarded

Depending on Points earned during the year
rank up

If you earn Points as shown below within the fiscal year (April 1st to March 31st of the following year), your rank will increase from April 2nd of the following year.
[Initial registration] Regular member
[Earn 2,000 points per year] Rank up to Silver Membership
[Earn 6,000 points per year] Rank up to Gold member
[Obtain 10,000 points per year] Rank up to platinum member

*If you earn the required number of Points before the end of the fiscal year, your rank will be increased from the 2nd of the following month.
*If Points do not earn enough Points within the fiscal year (April 1st to March 31st of the following year), you will be downstaged from the following fiscal year (April 1st).

(*) The mineral water gift is not available at some stores. Also, it is not applicable for day trip reservations.
(*) Day use and other plans with specified check-in/check-out times or accommodation plans with late check-out/early check-in cannot be used in conjunction with the member benefits of late check-out/early check-in.
(*) If you wish to use late check-out, please apply at the time of check-in.
(※) Early check-in is only available if the room is ready on the day of your stay. If you wish to guarantee early check-in in advance, an additional fee will be charged as specified by each hotel.

Register as a member and receive the e-mail newsletter
Members-only discount・
great coupons

If you make a reservation while logged in as a member, you can make a reservation at the member price.
*Membership prices are not applicable to some plans.

Better than regular price

If you make a reservation while logged in as a member, you can make a reservation at the member price.
*Membership prices are not applicable to some plans.

"E-mail magazine limited coupon"
Check to receive

When registering as a member, or Edit member information in
You must be set to receive e-mail newsletter limited coupons.
We will send you limited coupons 3-4 times a month via email newsletter.

1

reservation

After logging in as a member on the official website, please proceed to the reservation page.
Search

2

Enter coupon code

There is a field for entering a coupon code on the reservation information entry screen, so enter the coupon code written in the email newsletter to complete your reservation.

How to join

STEP

Join now

Register from the official website "New Member Registration".
No admission fee or annual membership fee is required.
You can register for free.

Temporary registration completion email
Receive

To the registered customer's address,
"[Vessel Hotels] Temporary Registration Completion Email"
You will receive an email.

Click on the URL
Main registration

Click the URL of the email you received and click
It will be the main registration. After registration is complete
"[Vessel Hotels] Thank you for registering as a member.
You will receive an email with the subject "Yes".

About withdrawal

FAQ

OverviewAbout Points membership rank systemAbout membership benefitsAbout cashbackAbout old Point Card

overview: Please tell me how to join.

You can join from "New Member Registration" on the official website.; Do I need an admission fee or an annual membership fee?

No admission fee or annual membership fee is required. You can register for free.; I don't have an email address, can I join?

You must register your e-mail address to join. If you do not have an email address, you will not be able to join.; Will the Points awarded be given to the guest?

no. It will be given to those who have registered as a member (email address registration) on the official website. If you wish to give Points to the guest, please register and make a reservation by yourself.; Will Points be awarded for all bookings made through the official website?

No. Package plans with air tickets and JR tickets on the official website are external products and are not eligible for Vessel Club Points.; When I applied for membership, I said, "This e-mail address has already been registered with another member. Please register another e-mail address."

You may have already registered as a member. In that case, please log in once to confirm, or prepare a new e-mail address and register.; Where can I find my membership information?

You can check it from "My Page" on the official website.; Do you have a membership card?

There is no membership card. You can check the details of Points from "My Page".; Can I participate in the new Points program without registering as a member?

No, I can not.
The new Points program is available only to customers who have registered as members.
Also, even if you have already registered as a member, if you make a reservation without logging in as a member, Points will not be awarded.; Please tell me the flow of membership registration.

Customer "New member registration" Register on the screen
↓
An email with the subject "[Vessel Hotels] Temporary Registration Completion Email" will be sent to the registered customer's address.
↓
The customer clicks the URL of the email received to complete the official registration (completed).
↓
After completing the registration, you will receive an email with the subject "[Vessel Hotels] Thank you for registering as a member."; I registered as a member, but I haven't received an email with the subject "[Vessel Hotels] Temporary Registration Completion Email".

以下の原因が考えられます。
・ご登録のメールアドレスを間違えて入力した。
・ご登録のメールアドレスに、迷惑メール設定がしてある。
→迷惑メール設定がしてある場合は、各種設定が異なりますので、それぞれの設定をご確認ください。
受信するメールアドレスの登録では、
vessel-hotel@vessel-group.com
を受信するよう設定をお願いいたします。
上記をご確認の上、再度ご登録をお願いいたします。
また、ご不明な場合は、ホテルにご連絡をお願いいたします。; What should I do to unsubscribe?

To unsubscribe, please log in to My Page, click "Confirm / Edit Member Information", and select "Unsubscribe". Please note that the Points, history and personal information currently stored will be deleted when the withdrawal procedure is completed.

About Points: When will the 1000 campaign points awarded for new member registration be awarded?

It will be granted immediately after membership registration.; When will Points be awarded?

It will be granted by the day after the check-out date of your stay.; How many Points can I Points for the room rate?

You can save 7% to 9% of the room rate (excluding tax).
* The grant rate varies depending on the rank of the customer.
Example) Room charge (tax excluded) 4,950 yen If 7% is granted: 347pt will be granted.
* Rounded to the nearest whole number; What can the Points be used for?

It can be used for accommodation fees (discount) or cash back.; Points Points I use?

It is possible to use it for accommodation discount from 1pt (1 yen).; Does the acquired Points have an expiration date?

Points earned as a new member are valid for six months from the date of acquisition.
Points awarded for accommodation are valid for two years from the date of award.
However, the expiration date of Points awarded during campaigns etc. may differ.

As long as the reservation is made within Points expiration date, it can be used even after Points expiration date.
Example) Points expiration date: January 31st
If you make a reservation by January 31st, you can use Points for reservations made after February 1st.; Please tell me how to check the Points.

You can check your Points and membership rank by logging in to My Page.; Can I combine my personal Points with Points of my acquaintances/friends?

I can't summarise Points.

About membership rank system: How many member ranks do you have?

There are four.
When you register as a member, you become a regular member, and when you rank up, you become a silver member, gold member, or platinum member.; What are the conditions for ranking up?

If you earn Points as shown below during the current fiscal year (April 1st to March 31st of the following year), you will be ranked up from April 2nd of the following year.
[Initial registration] Regular member
[Earn 2,000 points per year] Rank up to Silver Membership
[Earn 6,000 points per year] Rank up to Gold member
[Obtain 10,000 points per year] Rank up to platinum member
*If you earn a certain number of Points without waiting for the end of the fiscal year, you will be ranked up in advance from the 2nd day of the month following the acquisition.; When will you rank up?

Rank up by earning a certain number of Points in one year.
If you earn Points as shown below within the fiscal year (April 1st to March 31st of the following year), you will rank up to the next stage from April 2nd of the following year.
[Initial registration] Regular member
[Earn 2,000 points per year] Rank up to Silver Membership
[Earn 6,000 points per year] Rank up to Gold member
[Obtain 10,000 points per year] Rank up to platinum member
*If you earn a certain number of Points without waiting for the end of the fiscal year, you will be ranked up in advance from the 2nd day of the month following the acquisition.
*If Points do not meet the original stage criteria within the fiscal year (April 1st to March 31st of the following year), you will be downstaged from the following fiscal year (April 1st).; Will the membership stage once raised be lowered?

Yes. If your performance in the current year does not meet the requirements, your stage will be lowered in the following year.
[Silver Member] If you earn less than 2,000 points per year, you will be demoted to another stage.
[Gold member] Stage down if less than 6,000 points per year
[Platinum member] Stage down if less than 10,000 points per year; Where can I find the rank?

You can check your Points and membership rank by logging in to My Page.

Membership Benefits: What are the benefits of each member?

If you are a regular member, you will receive 7 points (100 yen / tax excluded) according to the accommodation fee.
If you are a Silver member, you will receive 8 points (100 yen / tax excluded) according to the accommodation fee.
If you are a Gold member, you will receive 9 points (100 yen/excluding tax) based on the accommodation fee.
If you are a platinum member, you will receive 10 points (100 yen / tax excluded) according to the accommodation fee.
Points can be used for accommodation discounts starting from 1pt (1 yen).
*Silver members and above receive 1 hour free late out, and Gold members and above receive 1 hour free early check-in.; Can I guarantee the early check-in benefit?

We will give you priority only if the room is ready at the time of check-in. If you wish to guarantee early check-in in advance, an additional fee will be charged at each hotel.; Can the early check-in/late check-out benefits be used in conjunction with plans that have time restrictions?

This does not apply if you book a plan with a specified check-in/check-out time, such as a short-stay plan or late-out plan.; Can I get mineral water if I make a reservation for a day trip?

Mineral water is provided only when using the facility and staying overnight.
Regardless of the number of nights, the gift will be given for Adults excluding children sharing a bed.

About cash back: What are the ways to receive cashback?

You can choose from the following collection methods: bank transfer, convenience store pickup (LAWSON), bank ATM (Seven Bank), or Amazon gift certificate.
*Bank transfers may not be available from some foreign banks and some credit unions and trust banks.
*The maximum amount that can be received at a convenience store (LAWSON) is 27,000 yen.; Please tell me about the flow of using cash back.

①After logging in as a member, click "Points Exchange" on your My Page.
　Member login here

Click on "Exchange for products" under cashback, enter the number of Points want to redeem, and apply for cashback.
1 share = 6,000 points Cashback = 3,000 yen.
Example) 3 units = 18,000 points Cashback = 9,000 yen
* Regardless of the number Points you own, the maximum number of points you can use is 10.

②After applying, you will receive an email with the following subject line regarding collection within 1 to 7 days.

Subject: "[Vessel Hotels] Information on how to select your pick-up method"
From：hq_vesselhotels@vessel-group.com
*The email will be sent to the email address registered in your membership information.

③Log in to the cashback receipt page using the ID and password provided in the receipt information email.
Select your receipt method and follow the instructions on the page to receive your cashback.
*After logging in, the page of our affiliated company, Wellnet Co., Ltd., will be displayed.; How many Points can I get cash back?

Cashback is possible every 6,000pt.
In the case of cash back, it will be 6,000pt = 3,000 yen.; How many Points will be how many yen?

6,000pt = 3,000 yen.
You can cash back up to 10 units (60,000pt = 30,000 yen) for every 6,000pt.; I have applied for a cashback, but is there an expiration date for the cashback?

If you do not collect the cashback within one month after receiving the email regarding receipt, it will expire.; Can I choose multiple delivery methods?
Example: 1,000 yen via bank transfer, 2,000 yen via convenience store pick-up

You can only select one receiving method.

About the old Point Card: What happens to the Vessel Hotels Point Card (formerly Point Card)?

<Customers with old Point Card >
Your old Point Card will be stamped for the number of nights for 5 years until June 30, 2026, only for in-house HP reservations, telephone reservations, and front desk reservations.

You can use it as a free accommodation voucher with 10 stamps.
Available for free nights Click here for room type

<Customers who do not have an old Point Card >
・ Reservations accepted by June 30, 2021
Only for in-house HP reservations, telephone reservations, and front desk reservations, we will issue a new old Point Card and stamp it for the number of nights.
・ Reservations accepted after July 1, 2021
There is no new issuance of old Point Card.; How long is the Vessel Hotels Point Card (formerly Point Card) valid?

The stamp of the old Point Card is valid until June 30, 2026.
* Please note that old Point Card that have not achieved 10 Points by June 30, 2026 will be invalid.; I have a card that has accumulated 10 Points with the Vessel Hotels Point Card (former Point Card). Can I use it?

Yes. It can be used within the expiration date of one year from the day after the stamp reaches 10 Points.; I have a card that has accumulated 10 Points with the Vessel Hotels Point Card (former Point Card). What is the expiration date?

If you achieve 10 Points, it is valid only for one year from the day after the achievement date.
However, as a response to the spread of the effects of the new coronavirus infection, April 1, 2019-December 2021
Only Point Card that have achieved 10 Points by the 31st of the month will have their expiration date extended to 2 years from the day after the achievement date.

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Hotel with air ticket

Hotel with JR

Hotel with rental car

Even better deals with Vessel Club members!

VESSEL CLUBベッセルクラブ

VESSEL CLUBベッセルクラブ

Club member benefits

Cash back is possiblePoints program

Save by staying

Discount on accommodation price

Cash back

1

reservation

2

Accommodation

3

exchange

Choose how to receive itCashback

Cash back

Bank transfer

Convenience store pickup(LAWSON)

Bank ATM(Seven Bank)

Amazon Gift Card

1

Log in

2

Receive information email

3

Pick-up

Even more enhanced by ranking upRank system

Regular member

Silver Member

Gold member

platinum member

Register as a member and receive the e-mail newsletterMembers-only discount・great coupons

Better than regular price

1

reservation

2

Enter coupon code

How to join

Join now

Temporary registration completion emailReceive

Click on the URLMain registration

FAQ

Please tell me how to join.

Do I need an admission fee or an annual membership fee?

I don't have an email address, can I join?

Will the Points awarded be given to the guest?

Will Points be awarded for all bookings made through the official website?

When I applied for membership, I said, "This e-mail address has already been registered with another member. Please register another e-mail address."

Where can I find my membership information?

Do you have a membership card?

Can I participate in the new Points program without registering as a member?

Please tell me the flow of membership registration.

I registered as a member, but I haven't received an email with the subject "[Vessel Hotels] Temporary Registration Completion Email".

What should I do to unsubscribe?

When will the 1000 campaign points awarded for new member registration be awarded?

When will Points be awarded?

How many Points can I Points for the room rate?

What can the Points be used for?

Points Points I use?

Does the acquired Points have an expiration date?

Please tell me how to check the Points.

Can I combine my personal Points with Points of my acquaintances/friends?

How many member ranks do you have?

What are the conditions for ranking up?

When will you rank up?

Will the membership stage once raised be lowered?

Where can I find the rank?

What are the benefits of each member?

Can I guarantee the early check-in benefit?

Can the early check-in/late check-out benefits be used in conjunction with plans that have time restrictions?

Can I get mineral water if I make a reservation for a day trip?

What are the ways to receive cashback?

Please tell me about the flow of using cash back.

How many Points can I get cash back?

How many Points will be how many yen?

I have applied for a cashback, but is there an expiration date for the cashback?

Cash back is possible
Points program

Choose how to receive it
Cashback

Convenience store pickup
(LAWSON)

Bank ATM
(Seven Bank)

Even more enhanced by ranking up
Rank system

Register as a member and receive the e-mail newsletter
Members-only discount・
great coupons

Temporary registration completion email
Receive

Click on the URL
Main registration

Can I choose multiple delivery methods?
Example: 1,000 yen via bank transfer, 2,000 yen via convenience store pick-up

Best Rate Guarantee!
Vessel Club Members get Special Benefits!