Notice

We have now confirmed that a message has been sent to some customers who have made reservations on Booking.com at Vessel Inn Shinsaibashi, directing them to a phishing site*, Please note that Booking.com does not ask for credit card information or request payment via email or chat.

Our response is to request Booking.com to promptly report the situation and the results of the investigation, and we are investigating the details. We sincerely apologize for any inconvenience and concern this may cause our customers.

Request to Booking.com customers

*The user is tricked into clicking on a link in an email purporting to be a notification, leading the user to a pre-prepared fake site that looks exactly like the real one.
The malware then prompts you to enter your credit card number, account number, etc., and steals the information you enter.

Request to customers
If you receive a suspicious message, please refrain from accessing the attached URL link.
For inquiries regarding this matter, please contact us below.

Vessel Inn Shinsaibashi
mail：vi-shinsaibashi@vessel-group.com

Future actions and measures to prevent recurrence
We are currently working with Booking.com to investigate the cause of the incident and are taking all necessary measures to prevent it from happening again.

Once again, we deeply apologize for the inconvenience and concern we have caused our customers.

Vessel Inn Shinsaibashi Manager